![]() ![]() ![]() TruGreen issued the following statement in response to the incident: "We have nearly two million satisfied customers and more than 11,000 employees. "They claim the check is in the mail, but I’ll believe it when I see it," Kleber said. ![]() He said he was offered a $1,000 refund by TruGreen in exchange for no further posts to social media about their company. Within a day or two after posting the video to social media, which garnered nearly 20,000 views, members of TruGreen’s corporate office contacted Kleber to reach an agreement, Kleber said. "I exhausted all other options, I gave them a month - I wanted a rebate because my lawn has only declined since I started their service," he said. Kleber said he reached his breaking point with the way the company was treating him, so he decided to post his surveillance video to Facebook. TruGreen officials told ABC News that the July 10 visit was an unpaid service call, but Kleber disagreed and said a receipt for the service was left on his door. Kleber said TruGreen even lied to him about the incident that he captured on video, telling him the man who serviced his house was a “seasonal employee,” when in fact he had worked there for 16 years. Kleber said TruGreen was less than receptive to his complaint, dismissing his criticism and giving him the run-around for weeks. ![]()
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